REFUND POLICY

Returns & Refunds

At AURÉLIQ, customer satisfaction is important to us.

Returns

Returns are accepted within 30 days of delivery.

Items must:

• Be unused
• Be in their original packaging
• Include all accessories and manuals
• Be in resalable condition

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened skincare products
• Personal care products
• Products showing signs of use
• Gift cards

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the product
• Photos of the packaging

We'll arrange a replacement or refund as appropriate.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.