Refund policy

AURÉLIQ Returns & Refund Policy

Last updated: August 7, 2026

We want you to feel confident shopping with AURÉLIQ. If something is not right with your order, please review the policy below and contact us through our Contact page if you need assistance.

30-Day Returns

Unless an exception described below applies, you may request a return within 30 days after receiving your order.

To be eligible for a return:

  • The item must be in substantially the same condition in which you received it.
  • The item should be unused or lightly handled only as reasonably necessary to inspect it.
  • The item should include its original packaging, components, accessories, manuals, and other items that came with it where reasonably possible.
  • You must provide your order number or another reasonable proof of purchase.

Please contact us before sending an item back. Products returned without first receiving return instructions may not be accepted or may experience processing delays.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible through our Contact page.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photos or video when relevant.

We will review the issue and, where appropriate, provide a replacement, refund, store credit, or another reasonable solution.

Nothing in this policy limits rights or remedies available to you under applicable consumer protection law.

Change-of-Mind Returns

Eligible change-of-mind returns requested within the 30-day return period may be accepted subject to the conditions in this policy.

Unless the product was damaged, defective, incorrect, or otherwise required to be returned at our expense by applicable law, return shipping costs may be the responsibility of the customer. Any applicable return-shipping responsibility will be communicated before the return is sent.

We do not charge undisclosed restocking fees.

Items That May Not Be Returnable

Certain items may not qualify for a change-of-mind return where permitted by law, including:

  • Items that have been materially used, altered, damaged, or modified after delivery;
  • Items missing significant components or accessories;
  • Items specifically identified as final sale before purchase, where permitted by law;
  • Products that cannot reasonably be resold for health, hygiene, or safety reasons after being opened, where applicable and permitted by law; and
  • Gift cards, if offered.

These exclusions do not limit your rights where an item is defective, misrepresented, incorrectly supplied, or otherwise protected by applicable law.

Return Approval

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved, the refund will generally be issued to the original payment method.

Financial institutions and payment providers may require additional time to post an approved refund after it has been processed by us.

Exchanges

If you would like a different colour, configuration, or product, contact us through the Contact page.

Where practical, we may arrange an exchange. In other situations, the simplest option may be to return the eligible item for a refund and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests that are received before fulfillment begins, but we cannot guarantee that an order can be cancelled after it has entered processing or shipment.

If the order has already shipped, the regular return process may apply after delivery.

Refunds for Shipping Charges

Original shipping charges, if any, are generally non-refundable for ordinary change-of-mind returns unless required by applicable law.

If we sent the wrong item, the item arrived damaged or defective, or another error was caused by us or our fulfillment process, we will address reasonable shipping costs as part of the resolution where appropriate.

Consumer Rights

This policy is intended to provide additional customer service rights and does not replace or restrict any mandatory rights you may have under applicable Canadian federal, provincial, territorial, or other consumer protection laws.

If applicable law gives you greater rights than this policy, those legal rights apply.

Contact

To request a return, report a problem, or ask a question about a refund, please use the Contact page on AURÉLIQ.


AURÉLIQ Shipping & Delivery Policy

Last updated: August 7, 2026

We want you to understand what to expect between checkout and delivery.

Order Processing

Orders are prepared for fulfillment after purchase.

Processing time may vary depending on the product, inventory location, fulfillment partner, order volume, destination, and other operational factors.

When an estimated delivery timeframe is provided at checkout or in order communications, it is an estimate rather than a guaranteed delivery date, unless we expressly state otherwise.

Shipping Rates

Available shipping methods and applicable shipping charges, if any, are shown during checkout before you complete your order.

AURÉLIQ does not intentionally add undisclosed mandatory shipping or handling charges after purchase.

Delivery Times

Delivery timing depends on factors including:

  • Destination;
  • Product;
  • Fulfillment location;
  • Carrier;
  • Customs processing where applicable;
  • Weather and transportation interruptions; and
  • Periods of unusually high order volume.

We do not guarantee a delivery date unless a guarantee is expressly stated for a particular shipping service.

Order Tracking

When tracking is available, tracking information will be provided using the contact information associated with your order.

Tracking information may require some time to update after a shipping label is created or a shipment is handed to the carrier.

Multiple Shipments

Products within the same order may occasionally be fulfilled from different locations.

As a result, an order containing multiple items may arrive in more than one package and on different dates.

You will not be charged an additional undisclosed shipping fee solely because we divide an order into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing an order.

If you notice an error, contact us immediately through the Contact page. We will make a reasonable effort to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or shipment.

Failed or Undeliverable Deliveries

If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or another circumstance outside our reasonable control, contact us so we can review the available options.

Any additional reshipping charge will be disclosed before a replacement shipment is arranged.

Lost Packages

If tracking indicates that an order may be lost or if a shipment has not arrived within a reasonable period after the carrier’s expected delivery timeframe, contact us through the Contact page.

We may ask you to confirm your shipping information or assist with a carrier investigation before determining the appropriate resolution.

Damaged Packages

If your order arrives damaged, keep the packaging and contact us as soon as reasonably possible.

Photos of the product, shipping box, label, and visible damage can help us investigate the issue.

International Orders

Where international shipping is available, customs duties, import taxes, brokerage charges, or other destination-specific charges may apply.

Unless checkout expressly states that such charges are included, charges imposed by customs authorities, governments, or other third parties at the destination may be the customer’s responsibility where permitted by applicable law.

Carrier and Customs Delays

Once an order has entered carrier or customs networks, circumstances outside AURÉLIQ’s reasonable control may affect transit time.

This may include severe weather, transportation disruptions, customs inspections, carrier delays, labour disruptions, or other unexpected events.

We will provide available tracking information and reasonable assistance if a shipment experiences a significant delay.

Consumer Rights

Nothing in this Shipping & Delivery Policy limits any rights you have under applicable consumer protection law, including any statutory rights that may apply where an online purchase is not delivered as required by law.

Contact

For questions about an order or shipment, please use the Contact page on AURÉLIQ and include your order number when available.